We have written about customer retention and call centre outsourcing separately before. Now, it’s time for us to discuss the two together. Interested in learning about how outsourcing your call centre services in Cape Town can enhance your customer retention? We’ll cover what it means to outsource your call centre services and the benefits of […]
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There are a few branches of outsourcing available out there, and it’s helpful to know the difference. BPO and KPO outsourcing are among the most common, but what’s the difference between them? At a glance, a KPO (Knowledge Process Outsourcing) generally outsources and handles the knowledge, information, and data of a business. A BPO (Business
BPO vs KPO: What\’s the difference between them? Read More »
The outsourcing market is expanding, and these top outsourcing trends will help you understand why. More and more businesses and organizations are choosing to outsource services. Therefore, outsourcing has grown exceptionally over the last few years and become a worldwide go-to. The top sectors of the outsourcing industry are healthcare, IT, accounting, customer service, and
Top outsourcing trends for 2022 Read More »
The BPO industry in South Africa has risen in global popularity over the years. Businesses of all kinds and backgrounds have gotten to know South Africa’s BPO outsourcing industry as one of the greatest. There are numerous studies that show how the growth has impacted the reputation, but we won’t bore you with the numbers.
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Outsourcing is a broad and in-depth industry with many sectors. One of the most popular services to outsource is customer service. In case you’re unfamiliar with the term, outsourcing customer service is exactly what it sounds like – having your customer service department handled by a third-party company. What is customer service? Customer service is
Inside Outsourcing: How Does Outsourcing Customer Service Work Read More »
(Part 1) Leading a business to success can be very challenging and sometime even daunting with all the different essential factors that can either make or break a company. A dynamic evaluation of a business could show a need to cut costs, add necessary and scarce human resources or support certain business processes and business
Celebrating Heritage month in South Africa during September, puts the spotlight on our own Company and our corporate heritage as well. The encyclopedia defines an “Enterprise Cultural Heritage (ECH) as the combination of history and products that belong to an enterprise and are recognised by the organization as a potential resource of uniqueness, innovation, and
Mango5’s heritage is your advantage! Read More »
BPO call centre services outsourcing is becoming a popular choice of service to outsource in South Africa. In the world of business, having a good reputation in customer support services is essential. Customer support is a time-consuming and demanding business sector that requires dedicated attention. For this reason, many different businesses consider outsourcing their call
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Did you know that there are quite a few common misconceptions about BPO outsourcing? Well, there are! For this reason, many businesses skip over the option of outsourcing and miss out on the benefits because they are under false impressions. Outsourcing has many benefits for both big businesses and small businesses. Don’t let the rumours
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