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Customer service

outsourcing customer service

Inside Outsourcing: How Does Outsourcing Customer Service Work

Outsourcing is a broad and in-depth industry with many sectors. One of the most popular services to outsource is customer service. In case you’re unfamiliar with the term, outsourcing customer service is exactly what it sounds like – having your customer service department handled by a third-party company. What is customer service? Customer service is […]

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outsourcing-customer-retention

Customer Retention Strategies and Why Outsourcing is Best

As a business owner, it’s in your best interest to make sure your customers are happy and keep coming back. With all the competition out there, retaining customers can be tough and requires a well-structured strategy to keep going. Customer retention strategies should be a long-term process and not a once-off plan. For this reason,

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