We have written about customer retention and call centre outsourcing separately before. Now, it’s time for us to discuss the two together. Interested in learning about how outsourcing your call centre services in Cape Town can enhance your customer retention? We’ll cover what it means to outsource your call centre services and the benefits of […]
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It’s important to collect reviews for your business to improve customer trust. Your business is an important and big investment, so of course, you need to do all you can to make it succeed. Customers and clients are the reason businesses get success. When customers leave good reviews, other customers take notes. As an example,
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It’s that time of year again and Black Friday is right around the corner. For most businesses, this is a time of dread. There is so much to prepare for, so much to plan and so much stress around the madness of customers shopping furiously to get the best deals! Black Friday and Cyber Monday
Black Friday: Tips to Help Businesses Boost Sales and Cope Read More »
Cold calling is a business process done by marketing and sales professionals whereby they contact potential new clients or customers and introduce them to the business. There’s a lot of debate on whether cold calling is actually effective or worth it. Companies can use cold calling in different ways for different purposes, but the main
What is Cold Calling and How Does it Affect Business? Read More »
Customer experience is one of the most talked-about factors of business success and failure. Without customers, your business wouldn’t be able to keep going or succeed. The great thing about positive customer experience ratings is that it’s basically free advertising. Loyal customers who have a good experience with your business are more likely to recommend
BPO insights: How Customer Experience Ratings Can Help You Read More »
As you may know by now, outsourcing is beneficial to businesses of all kinds who offer various services. Over time, we’ve done a few articles on the many benefits of outsourcing. In this article, we want to discuss and enlighten you, specifically, on how outsourcing helps reduce stress in the workplace. Every workplace has some
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As a business owner, it’s in your best interest to make sure your customers are happy and keep coming back. With all the competition out there, retaining customers can be tough and requires a well-structured strategy to keep going. Customer retention strategies should be a long-term process and not a once-off plan. For this reason,
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Did you know that there are quite a few common misconceptions about BPO outsourcing? Well, there are! For this reason, many businesses skip over the option of outsourcing and miss out on the benefits because they are under false impressions. Outsourcing has many benefits for both big businesses and small businesses. Don’t let the rumours
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In the world of business, we are always looking for ways to save and get the most out of our business plan. At some point throughout your time as a business owner or business manager, you’ve probably heard the term “outsourcing” before. In this article, we’ll particularly be focusing on offshore outsourcing. We’ll discuss the
Offshore Outsourcing: Top 5 Benefits for Business Read More »
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