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outsourcing benefits

bpo call center outsourcing

How Outsourcing Your Call Centre Can Enhance Customer Retention

We have written about customer retention and call centre outsourcing separately before. Now, it’s time for us to discuss the two together. Interested in learning about how outsourcing your call centre services in Cape Town can enhance your customer retention? We’ll cover what it means to outsource your call centre services and the benefits of […]

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how customer ratings help

BPO insights: How Customer Experience Ratings Can Help You

Customer experience is one of the most talked-about factors of business success and failure. Without customers, your business wouldn’t be able to keep going or succeed. The great thing about positive customer experience ratings is that it’s basically free advertising. Loyal customers who have a good experience with your business are more likely to recommend

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outsourcing-customer-retention

Customer Retention Strategies and Why Outsourcing is Best

As a business owner, it’s in your best interest to make sure your customers are happy and keep coming back. With all the competition out there, retaining customers can be tough and requires a well-structured strategy to keep going. Customer retention strategies should be a long-term process and not a once-off plan. For this reason,

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