The evolution of the BPO Industry in South Africa: from outsourcing to strategic partnerships

The business process outsourcing (BPO) industry in South Africa has undergone a significant evolution over the past decade. Initially, companies in South Africa primarily outsourced non-core functions such as customer service and data entry to BPO providers. However, as the industry has matured, there has been a shift towards strategic partnerships between companies and BPO providers.

One of the major drivers of this shift has been the increased focus on cost efficiency. Initially, companies outsourced non-core functions to BPO providers primarily to save on labor costs. However, as competition in the BPO industry has increased, companies are now looking for ways to create strategic partnerships with BPO providers that can help them achieve their business objectives.

Another factor that has contributed to the evolution of the BPO industry in South Africa is the increased focus on technology. BPO providers are now leveraging advanced technologies such as artificial intelligence, machine learning, and automation to improve the quality and efficiency of their services. This has led to companies seeking out BPO providers that can help them take advantage of these technologies to gain a competitive edge.

In addition, the BPO industry in South Africa has also evolved in terms of the types of services that are being outsourced. Initially, companies primarily outsourced non-core functions such as customer service, sales, and data entry. However, companies are now outsourcing more complex and strategic functions such as finance and accounting, human resources, and supply chain management.

Finally, the BPO industry in South Africa has also evolved in terms of the types of partnerships that are being formed. Initially, companies primarily outsourced non-core functions to BPO providers on a transactional basis. However, companies are now forming more strategic partnerships with BPO providers that are focused on achieving specific business objectives.

Mango5, as a strategic BPO partner, strives to form close, long-term alliances with clients to achieve specific business objectives. Mango5 as a Strategic partner builds a mutually beneficial relationship that helps partners achieve their goals more effectively than they could alone by sharing resources, expertise, and market access.

Mango5, as a trusted ISO 27001/2013 SANCERT-certified organisation is audited annually, which is one the reasons that make them the perfect choice for your strategic BPO partner in South Africa.