The outsourcing market is expanding, and these top outsourcing trends will help you understand why. More and more businesses and organizations are choosing to outsource services. Therefore, outsourcing has grown exceptionally over the last few years and become a worldwide go-to.

The top sectors of the outsourcing industry are healthcare, IT, accounting, customer service, and a few others.

According to a report from Grand View Research, since the covid-19 pandemic, the business process outsourcing market was valued at an impressive USD 232 Billion in 2020. The global BPO (business process outsourcing) market value is expected to continue to increase at an annual growth rate of 8.5% from 2021 to 2028. That means the BPO market will be valued at an estimate of USD 435.89 billion by 2028!

What are the outsourcing trends for 2022?

Reducing operational costs

One of the top factors that make outsourcing such a practical option for businesses is the reduction of operating costs.

Before the pandemic, most organizations were willing to spend extra money on business growth strategies and expansion. This is no longer the case. Instead, we are all doing what we can to save money and reduce costs. That’s why reducing operational costs is a top trend for 2022.

Outsourcing companies are doing their best to maximize productivity and workflow while also reducing operational costs. Keeping operational costs low can attract more clients and, therefore, more business. It’s a win-win for everybody!

Cloud computing

Cloud computing is nothing new, but it’s trending and in popular demand for business process outsourcing. Cloud computing is the delivery of computing services through the internet such as cloud storage, databases, servers, networking, software, and more.

This means that as long as an electronic or pc has access to the internet, it has access to all these computing services. That also makes it possible for teams to have access to all necessary data from anywhere at any time.

There is an increased preference for cloud technology as it reduces the time required for data processing, thus reducing the turnaround time as well. AI technology and machine learning are also contributing to the business process outsourcing market growth.

Quality prioritization

BPO companies prioritize offering high-quality services to their clients. To do this, outsourcing providers need skilled, hard-working employees and access to advanced technology.  

Since this is a current outsourcing trend, businesses are choosing to outsource with BPO providers that offer the latest tech and modern facilities, which brings us to the next trend…

Utilizing modern technology

Having advanced modern technology is a top requirement for high-quality work. So, BPO and outsourcing companies are utilizing modern technology to be able to offer the best services possible.

Many businesses can’t keep up with the constant advancements in technology and the cost to upgrade regularly. That’s why they are turning to outsourcing. Outsourcing your business functions that require AI, IoT (internet of things), software developments, and other modern technology is a cost-effective way for you to keep up with the trends and ensure top-quality services.

In Summary

The top outsourcing trends for 2022 are influenced by cost reduction and keeping up with modern technology.

This should help you to understand the demand for advanced technology and how it can impact service quality. We recommend outsourcing in 2022 for top-quality customer service, payroll, accounting, call centre services, and more.

At Mango5, we are proud to offer BPO outsourcing services managed by skilled employees with expertise, great time management, and quality outcomes.

Pop your details in our contact form and Mango5 will contact you to discuss your requirements.