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WE’RE THE BEST IN THE OUTSOURCING BUSINESS
About Us
At Mango5, we believe every challenge is an opportunity for innovation. Established in 2006 by forward-thinking founders, Gregor Schmitz, Eben Louw, and Sian Jones, Mango5 has grown into a dynamic Business Process Outsourcing (BPO) company with a vibrant international presence. We’re passionate about solving problems and we do it creatively by leveraging our diverse industry expertise and state-of-the-art technology.
Our team of professionals is spread across our offices in Cape Town, South Africa, offering services to clients in the United States, United Kingdom, and South Africa. We’re more than a BPO company; we’re an extension of your business, committed to delivering value and driving growth.
We’ve established ourselves in various industries, including Financial Services, Vehicle Tracking, Telecommunications, Recruitment, KYC, Medical Technology, Fintech, and Health & Wellness. Our multi-channel approach, utilising telephony, email, and webchat, allows us to reach your customers effectively and deliver exceptional service.
We’re proud of our diverse language skills, with proficiency in English, German, Zulu, Xhosa, and Afrikaans, which enables us to facilitate seamless communication with customers across different geographies.
At Mango5, we recognise that the challenges you face are unique to your business and industry. That’s why we focus on solving these problems through customised solutions designed to meet your specific needs. Our commitment to transparency, communication, and performance management ensures we’re not just meeting your expectations but exceeding them.
We’re more than just a solution; we’re a partner committed to your success. Let’s explore how our creative and innovative approaches can turn your challenges into opportunities for growth.
Welcome to Mango5, where innovation meets excellence. Let’s shape the future of business together.
Our Facilities & Infrastructure
At Mango5, we understand that infrastructure and facilities are the backbone of any successful business operation. We don’t just provide you with a service, we offer a comprehensive, secure, and technologically advanced environment that solves your need for seamless operations, uninterrupted services, and data security.
We are ISO27001-2013 certified and adhere to GDPR and POPIA regulations, ensuring the highest standards of data security. Our annual audits, performed by external third parties, guarantee our compliance, providing you with peace of mind that your data is secure. Our offices and operating floors are protected with biometric security access, adding an extra layer of physical security to safeguard your business operations.
Our technical setup is designed to offer maximum productivity and efficiency. We provide high-performing laptops, additional monitors, and headsets, ensuring clear and effective communication. Our network configuration includes a Palo Alto perimeter security system with Global Protect VPN for secure remote access and a segmented internal LAN for enhanced network security. We also encrypt all our assets using Bitlocker and deploy Microsoft ATP for advanced endpoint security.
Our dedicated 24/7 technical support, onsite service-desk management, and regular vulnerability scans ensure a secure and uninterrupted working environment. We have built full redundancy, and maximum uptime, into our services with our dual fibre links for IP failover and generators, promising minimal downtime and continuous service.
In terms of insurance coverage, Mango5 has comprehensive insurance policies including Commercial General Liability Insurance, Errors and Omissions/Professional Liability Insurance, Employee Dishonesty and Computer Fraud coverage, and Cyber Insurance, each with coverage of at least $1,000,000. This provides you the assurance that your business is protected against a wide array of potential risks.
Our experienced team is ready to work with you to understand and integrate with your unique technical support platform, CRM, ticketing system, telephony, and email systems. We also provide Amazon Web Services (AWS) for all backups, guaranteeing secure and reliable data storage.
At Mango5, we believe that outsourcing is not just about cost saving but also about improving business efficiency, customer satisfaction, and driving growth. Our facilities and infrastructure are not only designed to serve your immediate needs, but also to solve the future challenges your business may face.
With Mango5, you’re not just partnering with a service provider, you’re investing in a solution that fosters growth and innovation.
Our infrastructure design includes:
- Critical hardware located in a tier 1, provider-neutral data centre with connectivity to major cloud vendors and the ability to connect to almost all providers.
- Centralized infrastructure management.
- Redundant WAN and telephony breakouts.
- End-to-end firewalls.
- 24/7 monitoring and alerting system.
- SSL VPN platform capable of supporting up to 600 concurrent users.
- Our on-site infrastructure is backed up by a generator with live refueling capability.
Recruitment & Training
At Mango5, we understand that the strength of your business lies in the people who run it. But finding the right talent, training them, and ensuring they align with your business values can be a challenging task. That’s where we step in. We don’t just provide you with a workforce; we offer a solution that tackles the complexities of recruitment and training, ensuring your operations run seamlessly.
In a world that’s constantly evolving, we make it our mission to stay ahead of the curve. We recruit people who don’t just meet job specifications but also embody the innovative and creative spirit that Mango5 stands for. We look for individuals who are adaptable, passionate, and ready to grow alongside your business.
But it doesn’t stop at recruitment. We understand the importance of training in shaping individuals who can drive your business forward. Our comprehensive and dynamic training programs are designed to equip our team with the necessary skills and knowledge to excel in their roles. We don’t just focus on imparting technical knowledge; we emphasize the importance of soft skills, such as communication, teamwork, and problem-solving, which are vital in today’s digital age.
We believe that training should be an ongoing process. Our team receives regular refresher courses and upskill training to ensure they stay up-to-date with the latest industry trends and technologies. We also offer leadership development programs for those who aspire to take on managerial roles, nurturing a pipeline of future leaders within our ranks.
Our meticulous recruitment process, combined with our robust training programs, ensures that our team is well-equipped to deliver exceptional service, align with your business values, and drive the growth of your company.
At Mango5, we solve your recruitment and training challenges, providing you with a highly skilled, well-trained team that not only understands your business but is also committed to its success. With Mango5, you’re not just hiring a team; you’re gaining a partner who’s invested in your growth.
Facilitated Classroom Training
In a fast-paced and ever-evolving business landscape, continuous learning and development is crucial to staying ahead. At Mango5, we understand that one of the biggest challenges businesses face today is keeping their teams updated and equipped with the necessary skills to excel in their roles. Our solution? Facilitated training that goes beyond traditional methods to engage, inspire, and empower.
At Mango5, we don’t merely conduct training sessions; we create an immersive learning experience that truly resonates with our learners. We understand that the traditional one-size-fits-all approach to training is ineffective. That’s why our facilitated training sessions are designed to cater to the individual learning needs and styles of our employees, fostering an environment that encourages active participation and engagement.
Our facilitated training is led by a dynamic team of trainers who are not just experts in their field, but also skilled in the art of teaching. They understand that effective learning isn’t about downloading information; it’s about inspiring learners to discover insights, apply their knowledge, and become active contributors to their personal and professional growth.
We leverage innovative and creative methods to deliver our training sessions, ensuring that learning is not just effective but also enjoyable. Our training rooms are equipped with state-of-the-art facilities, and we utilise a mix of teaching methods, including discussions, role-plays, and practical exercises, to encourage active learning and ensure that our learners can apply their knowledge in real-world situations.
At Mango5, we believe that learning should be a continuous journey. That’s why our facilitated training extends beyond the classroom, with support and resources readily available to aid learners in their ongoing development.
With Mango5’s facilitated training, we solve the problem of outdated and ineffective training methods, providing a comprehensive, engaging, and personalised learning experience that equips your team with the skills they need to succeed. Because at Mango5, we believe that the best investment you can make is in your people.
Virtual Training
In today’s interconnected world, location and time should not be a barrier to learning. That’s where our solution, Virtual Training at Mango5, bridges the gap. This method of training unlocks flexibility and accessibility, making personal growth and skills advancement achievable anytime, anywhere.
At Mango5, we understand that learning can’t stop because of geographical distance or a busy schedule. One of the critical challenges faced by modern businesses is ensuring continued learning and development despite these constraints. With our Virtual Training, we break down these barriers, enabling the creation of a globally connected and constantly evolving workforce.
Our virtual training is designed to provide an immersive and interactive learning experience that mirrors the engagement of traditional classroom settings. We do not compromise on the quality of training simply because it’s conducted online. Our sessions are meticulously planned and delivered by experienced trainers who are adept at fostering an engaging and participative virtual learning environment.
We leverage technology to ensure our training sessions are highly interactive, keeping learners motivated and engaged. Whether it’s through discussions, group activities, or individual tasks, our virtual training sessions are designed to cater to diverse learning styles and encourage active participation.
One of the distinct advantages of our virtual training is its accessibility. Regardless of location or time constraints, our learners can access our training resources at their convenience. This is particularly beneficial in today’s remote working culture, enabling continuous learning and development irrespective of physical location.
At Mango5, we solve the problem of accessibility and flexibility in training. Our virtual training provides not only learning opportunities, but a complete, rewarding, and engaging learning experience that caters to the dynamic needs of a modern workforce. Whether you’re working from the office or remotely, with Mango5’s Virtual Training, your personal and professional development never takes a back seat.
Why South Africa?
In the global business landscape, finding a suitable location for outsourcing is a complex task that requires balancing cost efficiency, language proficiency, cultural alignment, and the availability of skilled talent. At Mango5, we address this challenge by offering our world-class business process outsourcing services from one of the most vibrant and dynamic BPO destinations: South Africa.
South Africa, and particularly Cape Town, has emerged as a leading BPO hub due to its harmonious blend of westernised culture, cost-effectiveness, and advanced BPO industry. This unique combination ensures seamless communication and coordination for businesses seeking to streamline their processes and enhance their operations.
The cost-saving potential of South Africa is undeniable. The pricing of our BPO services is estimated to be significantly lower compared to tier-2 cities in the US and UK, offering considerable financial benefits without compromising on the quality of service. This cost-effectiveness is a compelling solution to businesses aiming to optimise their operations while staying within their budget.
A key strength of South Africa as a BPO destination is its rich talent pool and specialised recruitment capabilities. At Mango5, we harness this potential by assembling a team of skilled professionals capable of providing a diverse range of specialised services. This expertise enables us to deliver exceptional results tailored to the unique needs of our clients.
Language and cultural alignment are critical in the BPO industry. South Africa boasts a large population of fluent English speakers with neutral accents, making it an ideal location for businesses requiring English language services. The country’s strong cultural affinities with the UK, US, and Australia further facilitate smooth interactions and mutual understanding.
South Africa’s robust enabling environment for BPO services, fostered by a collaborative approach between the government and the private sector, assures a supportive business atmosphere. This commitment to fostering a thriving BPO industry translates into a reliable and sustainable partnership for businesses choosing to outsource to Mango5.
In short, why South Africa? Because at Mango5, we leverage the country’s unique advantages to solve your business challenges, providing creative, innovative, and world-class BPO services from a destination that combines cost-effectiveness, linguistic proficiency, cultural alignment, and a vibrant talent pool.
Our Awards & Certifications
Executive Team
Gregor Schmitz
Founder, Chairman of the board, Director
Eben Louw
Co-Founder, Chief Executive Officer (CEO)
Hermanus V/D Merwe
Chief Operating Officer (COO)
Rishen Ramdayal
Executive Head Operations (EHO)
Carl Ewers
Executive: USA Regional
